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Item received in damaged condition / manufacturing
defect or wrong item -
If you have received a damaged item or if the item
you received was not the item you ordered or if it was
misrepresented on our site, please contact us by email
within 24 hours of your receipt of the product. It is
important that you save all packing materials as well
as the item itself. When you reach us, we'll give you
instructions on how to proceed so that we may replace
the item as quickly as possible.
- We will express ship a replacement item at the earliest
possible with no extra shipping cost to you
- If the original ordered item is no longer possible
then we will request you to choose an alternate item
and express ship the same to you with no extra shipping
cost to you. We will communicate with you about your
wishes to make sure you will be happy with the exchange.
- If you do not want any alternate item then we will
refund you in full with no deduction whatsoever.
- Or any other amicable resolution as mutually agreed
with customer
Here are some important & helpful guidelines
on Returns -
- Always email us first if you have a problem on info@sarijewels.com
- Always be sure to report your problem within 24 hours
of receiving the item in question
- Never send back a item without consulting with us.
It's very important that you DO NOT send the item back
to us until you have verified with us and no credit
or replacement shall be given on such items.
- Always report any and all problems associated with
a single order/package delivery at the same time. Be
as specific as possible when describing the problem,
as all returned items are examined for defects / variations.
- Always return your items using registered airmail
/ courier who provide proof of delivery.
- Any shipping costs of sending back to India above
what customer paid for shipping charges while receiving
them from India are the responsibility of the customer.
- Please return within 7 working days of confirmation
from our end, and with original packing & in original
condition (please, no worn, washed, used or altered
items). Please ensure to include a copy of the invoice
you received.
- We will examine the garment you return, figure out
what went wrong, and take immediate steps to prevent
such problems from reoccurring.
- As safe delivery to you is our responsibility, in
the same way sending back safely to us is your responsibility.
If something happens in transit and the package doesn't
get delivered to us, we cannot help you. So make sure
to send thru reliable courier agency only and forward
the tracking details to us and keep the airway bill
till it gets delivered to us.
- Please mark the items as defective returns and not
for sale
For any complain / dissatisfaction
with sizing and styling ( all stitched items )
We believe our customers understand that even if they
get something custom tailored locally, multiple sessions
of trial and alterations are needed before the desired
fit, pattern & look can be created.
If you do not have facilities of local alterations
or do not have access to someone who can help you with
alterations, we strongly suggest you to use our more
safer measurement options, which will minimize any chances
of error.
If the problem is from ourside
:-
- We will do free alterations & modifications.
We will bear the to and fro shipping charges
- Or send free replacement if not possible to repair.
We will bear shipping charges
- If replacement is no longer available then we will
request you to choose some other alternative item from
our website.
- No refund can be issued under any circumstances.
- We will request the customer to ship back the item
to us in India for alterations at our cost or arrange
a pick up from their address and send them back after
correction or if not possible to correct then ship replacement
item with no extra cost to the customer.
If Problem is from yourside:-
- Still we will do free alterations & modifications
- We are the only company to offer free alteration facility
to our valued customers. No questions asked. In some
rare cases when additional original fabric is no longer
available then we might have to use matching color plain
fabric for alteration.
- Customer will bear the shipping charges and in some
very rare cases cost of replacement fabric.
Notwithstanding the above, or any other provision,
we are under no obligation to accept any returns or
provide any replacements or exchange or store credit.
We have sole discretion in deciding whether or not to
accept returns on case to case basis depending on the
merit of the case.
Partial-Refunds -
In case of multiple goods being ordered, if the delivery
is not possible for certain items, customers will be
requested to select alternate items or if no alternate
selection is desired by customer then she will be promptly
refunded against the non-delivered goods or services
along with their shipping charges.
Credit Issues -
All credits to be posted to a customer's credit card
account takes about 3 business days to be processed.
The corresponding bank of the customers may take about
2 business days to actually post these to the customer's
accounts from the date we processed the credits. Customers
can check these credits in their next credit card statement.
Be extra alert when accepting parcel from courier -
If the outer packing is damaged or tampered with, do
verify the items quality and quantity with invoice before
accepting the package from the courier agency. In case
of any discrepancy, either refuse to accept delivery
or accept delivery only after putting suitable remark
on the proof of delivery. Also lodge proper complain
with the local office of the courier agency, so that
we may pursue them.
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