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If an item is unsuitable,
you can return it for a refund or exchange. Please return the
goods within 10 days of receipt, unworn and in good condition
with a letter mentioning the order number. We do not provide
free return service, the reason being that we would need to
increase the price of goods to cover the increased costs. We
feel that this is a fair system for all our customers. You need
to ensure that you get the proof of posting adequate insurance
to cover the value of returned goods.
EXCHANGE & REFUNDS :-
If you would like to exchange your order with some other items
or another size avaiable, we will be glad to assist you, however
a postal charge would be charged again. Jewellery box or other
Jewellery items will be neither exchanged nor refunded due to
hygiene reasons.
You cannot return the goods on the grounds of color choice or
handwork for any product, as once you order the product on the
site you voluntarily confirm to its color and handwork details.
You are not entitled to return the products over the issue of
price or shipment cost as you are already confirming to them
when finalizing the order.
An amount of 35US$ will be deducted from the purchase price.
In addition to this, 10% amount from total value is deducted
as a transaction fees of payment gateway.
The cost of returning the products by express mail (3-5 day
delivery mail) has to be borne by the customer.
The products have to be returned in original packaging.
Used products are not eligible for a return.
Money will be returned back once we have received the products
in intact position (without any wear and tear) and passed by
our Quality Department.
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All embroidery products shown in our website are fully customizable as per according to your measurements and specifications.